In many organizations, equipment maintenance still relies on paper records and verbal communication. When equipment fails, field personnel fill out paper repair requests, get supervisor signatures, and deliver them to maintenance — a process taking half a day. Maintenance personnel arrive with no knowledge of past fault records or maintenance history, starting troubleshooting from scratch. Tespro's energy management platform fully digitizes operations management, integrating repair requests, work order flow, inspection tasks, scheduling, and online DTU status monitoring to significantly improve maintenance efficiency and fault response speed.
The platform allows frontline staff to quickly submit repair requests via mobile phone. Requests automatically enter the work order system, assigned to appropriate personnel based on preset rules. Maintenance staff view work order details and past records on their phones, forming an initial judgment before arrival. After repairs, they close the work order via phone. Management views real‑time processing progress and completion quality for quantitative assessment. This digital work order management improves efficiency and provides a foundation for continuous improvement.
What functions are in the operations management module, and how does it integrate with DTU monitoring?
Functions include repair requests, work order flow, inspection task scheduling, and equipment records management. Through DTU monitoring, the platform provides real‑time visibility into device online status and operational parameters, automatically generating inspection tasks or work orders when anomalies are detected.
The platform supports creating periodic inspection plans, automatically generating tasks pushed to personnel mobile phones. Inspectors check off standard items on their phones, uploading on‑site photos and readings to ensure standardization. Issues discovered during inspections can trigger repair requests directly, enabling seamless integration. Equipment records management supports unified management of device classifications, zones, and locations, with complete electronic records including specifications, installation dates, maintenance history, and spare parts lists — achieving visualized and detailed equipment management.
The platform also integrates online DTU status monitoring, allowing operations staff to view each DTU's online status and signal strength in real time. When a DTU goes offline, the platform automatically triggers alerts and generates inspection tasks, enabling proactive intervention. For organizations with large numbers of dispersed energy metering devices, Tespro's energy management platform digital operations capabilities are effective tools for improving service quality, reducing labor costs, and extending equipment life — applicable to manufacturing facilities, campuses, smart parks, hospitals, commercial complexes, and office buildings.
